prova

1. Categories of consumer health data we collect

Health conditions, symptoms, and wellness concerns you share.
Biomarker and laboratory results, including trends over time.
Treatment and prescription-related data, including side effects and refill status.
Reproductive and sexual health information, including cycle and fertility-related information.
Measurements and vital signs you enter or connect from devices.
Service-use data showing you sought health or wellness services through Prova.
Inferences drawn from the data above.

2. Why we collect and use it

To provide the Prova membership and at-home testing services.
To facilitate evaluation and treatment decisions by independent licensed clinicians.
To coordinate prescription fulfillment with licensed pharmacies.
To take payment and administer your membership.
To provide support and service communications.
To prevent fraud and secure our systems.
To comply with legal obligations.

We collect and use consumer health data with your consent, or as needed to provide a product or service you requested.

3. Where it comes from

You, including when you complete intake forms, send messages, or enter measurements.
Independent clinicians and clinical partners involved in your care.
Laboratories and phlebotomy partners processing your bloodwork.
Pharmacies dispensing prescriptions.
Wearables and health apps you choose to connect.
Other healthcare providers, where you ask us to obtain your records.

4. What we share, and with whom

We share the categories above only as needed to provide requested services, as directed by you, or as otherwise allowed by law:

Independent licensed clinicians and clinical partners in Prova's telehealth network.
CLIA-certified laboratories and phlebotomy partners.
Licensed pharmacies and fulfillment partners.
Processors acting on our instructions, such as hosting, secure messaging, support systems, and shipping vendors.
Government agencies, courts, and others where required by law or legal process.
A successor entity in a merger, acquisition, financing, or sale transaction.

We do not share consumer health data with advertisers, advertising networks, data brokers, insurers or employers.

5. We do not sell consumer health data

Prova does not sell consumer health data in identifiable form. We do not condition your membership, price, or care access on whether you consent to any sale of consumer health data.

We may license de-identified and aggregated information as described in section 5 of our Privacy Policy. Where data is de-identified under applicable legal standards, we apply safeguards and contractual limits intended to prevent re-identification.

6. Your rights

If you live in Washington or Nevada, you may have rights to:

Confirm whether we collect, share, or sell your consumer health data and access that data.
Request a list of third parties and affiliates with whom we shared consumer health data.
Withdraw your consent to our collection and sharing of it.
Request deletion of consumer health data, subject to legal exceptions.
Not be discriminated against for exercising any of these rights.

Email privacy@startprova.com with consumer health data request in the subject line. We may verify your identity and will respond within required legal timelines.

Some information may be retained when required by law, including records retained by independent clinical providers under medical record rules.

If we decline a request, you may appeal by replying to our decision. We will respond within 45 days with our reasoning. If we deny your appeal, Washington residents may contact the Washington Attorney General at www.atg.wa.gov/file-complaint, and Nevada residents may contact the Nevada Attorney General.

7. Contact

Email privacy@startprova.com.