Terms of Service

1. Who provides what

Raven Fitness, Inc., doing business as Prova Health, operates the Prova website, app and membership, and arranges laboratory testing, logistics and administrative support. Prova is the merchant of record for everything you are charged.

Medical care is provided by licensed physicians of MDI Medical Group PC, an independent professional corporation that Prova contracts with. Prova does not practise medicine, does not employ your physician, and does not influence whether you are prescribed anything. Consultation fees are collected by Prova on your behalf and passed to the medical group in full; Prova retains no part of them.

Medications are dispensed by licensed pharmacies. Laboratory testing is performed by CLIA-certified and CAP-accredited laboratories. These are independent third parties.

2. Who can use Prova

You must be at least 18 years old, physically located in a united states jurisdiction where we operate, and using Prova for yourself. You may not create an account for anyone else, and you may not use Prova on behalf of another person.

We are not available in every state, and the treatments available differ by state because prescribing rules differ. You will be told at sign-up whether we serve your state. If you move, tell us, because it may change what we can offer you or whether we can continue at all.

3. What Prova is not

• Prova is not an emergency service. If you think you are having a medical emergency, call 911 or go to the nearest emergency department.
• Prova does not replace your primary care provider, and we recommend you keep one.
• Prova is not health insurance and is not a substitute for it.
• A laboratory result is not a diagnosis. Results are one input a physician uses alongside your history and symptoms.
• Nothing on the Prova website is medical advice. Content becomes advice only when a clinician gives it to you about you.

4. Membership, treatments and price

The Prova membership is $99 per month. It includes your first broad panel, your ongoing monthly draws on the markers that move, physician review of your results, and access to your record and history.

Treatments are priced separately, currently $149 per month per treatment, and are billed only if a physician prescribes and you accept. Prices are shown before you are charged and may change on notice; a change will not affect a period you have already paid for.

Paying for a membership does not entitle you to a prescription. See section 5.

5. Clinical judgement and prescriptions

Whether to prescribe anything, and what, is decided solely by your clinician based on your intake, your history and your results. Your clinician may decline to prescribe, may prescribe something other than what you asked for, may require more information or an additional panel, or may refer you elsewhere. That is the point of the service, and it is not a failure of it.

Prova does not prescribe controlled substances. Thyroid medication, antidepressants and hormonal birth control remain with the prescriber you already have; we measure what they are doing and, at your direction, send results to them.

6. Compounded medications

Some medications available through Prova are compounded, meaning they are prepared for you by a licensed compounding pharmacy rather than manufactured commercially. Read this section carefully.

• Compounded medications are not approved by the FDA. The FDA does not review them for safety, effectiveness, or manufacturing quality before they are dispensed.
• They are prepared under sections 503a or 503b of the federal food, drug, and cosmetic act, pursuant to a valid prescription written for you by your clinician.
• A compounded formulation may differ from a commercially available product in strength, form, inactive ingredients or how it is absorbed, and studies of an approved product do not necessarily apply to it.
• Your clinician prescribes a compounded medication only where, in their judgement, it is clinically appropriate for you.

By accepting a compounded medication you confirm you understand these points. Ask your clinician if any of it is unclear before you start.

7. Laboratory testing

Blood draws are performed by trained phlebotomists, at home or at a partner site, and analysed by CLIA-certified, CAP-accredited laboratories.

No laboratory test is perfect. Results can be affected by the timing of the draw, where you are in your cycle, recent illness, medication, hydration and handling, and false positives and false negatives occur. A result outside a reference range is not necessarily a problem, and a result inside one does not rule anything out. This is why we read trends over time rather than single readings, and why results are interpreted by a clinician.

If a result requires urgent attention we will attempt to reach you promptly using the contact details you gave us. Keep them current.

8. Billing, renewal, cancellation and refunds

Automatic renewal

Your membership and any treatment subscription renew automatically each month, and your payment method is charged automatically, until you cancel. The price, the billing period and the renewal date are shown to you before you buy and in your account. We will send a reminder before any price change takes effect.

Cancelling

You can cancel at any time from your account settings, in a few clicks and without speaking to anyone, or by emailing support@prova.com. Cancellation takes effect at the end of the period you have already paid for. You keep access, and your records, until then.

Refunds

• If you complete your intake and a clinician declines to prescribe anything, your first panel is refunded in full.
• Membership fees for a period already served are not refundable, because the testing has been performed.
• Medications cannot be returned or refunded once dispensed and shipped. This is a legal requirement, not a policy choice.
• If we make a billing error we will correct it and refund the difference.

9. Shipping

We ship to addresses in the states we serve. Risk of loss passes on delivery to your address. If a shipment arrives damaged, or does not arrive, tell us within 14 days and we will replace it.

10. Your responsibilities

• Give accurate, complete and current information, particularly about medications, allergies, conditions and pregnancy. Clinical decisions are made on what you tell us, and incomplete information can be dangerous.
• Tell your clinician promptly about side effects or changes in your health.
• Take medication only as prescribed, and never share it with anyone.
• Keep your login credentials secure, and tell us immediately if your account is compromised.
• Keep your contact details, shipping address and state of residence current.

11. Acceptable use

Do not misuse Prova. That includes attempting to obtain medication by misrepresentation, reselling or diverting medication, interfering with the service or its security, scraping or copying the site, reverse engineering the software, or using Prova for any unlawful purpose. We may suspend or close an account that does any of these.

12. Intellectual property

Prova owns the website, the software, the brand, and the content we create, and you may not copy or reuse them except as the site allows. Your medical record and your results are yours; you can export them at any time, and this section does not give us ownership of them. Our rights in de-identified information are described in section 5 of the privacy policy.

13. Disclaimers

Except as expressly stated in these terms and as required by law, Prova is provided as is and as available, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that any particular health outcome will follow from using it.

Nothing in these terms limits the professional responsibility your clinician owes you, and nothing here excludes liability that cannot lawfully be excluded.

14. Limitation of liability

To the fullest extent permitted by law, Prova and its officers, employees and agents will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue or data, arising from your use of the service.

To the fullest extent permitted by law, our total liability arising out of or relating to these terms or the service will not exceed the greater of the amount you paid Prova in the twelve months before the event giving rise to the claim, or one hundred dollars.

These limits do not apply to claims of professional negligence against a clinician, to death or personal injury caused by negligence where the law does not permit exclusion, or to fraud. Some states do not allow certain exclusions, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify Prova against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the service, or information you gave us that was materially false.

16. Suspension and termination

You may close your account at any time. We may suspend or close your account if you breach these terms, if we cannot safely provide the service to you, if we stop operating in your state, or if the law requires it. We will give you notice and a reasonable opportunity to export your records unless we are prevented from doing so. Your medical record is retained as described in section 10 of the privacy policy regardless of closure.

17. Disputes, arbitration and class action waiver

Talk to us first

Before starting any formal proceeding, email legal@prova.com describing the problem and what you want. We will do the same before starting one against you. Most things are resolved here, and both sides must try for 60 days.

Arbitration

If that does not resolve it, you and Prova agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its consumer arbitration rules, before a single arbitrator. The federal arbitration act governs this section. Arbitration may be conducted by written submission, by telephone or video, or in person in the county where you live. We will pay the filing and arbitrator fees for claims under $10,000.

Exceptions

Either of us may bring an individual claim in small claims court, or seek an injunction to protect intellectual property or stop unauthorised access. This section does not apply to claims of medical malpractice or professional negligence against a clinician, which are governed by the law of your state.

No class actions

Claims must be brought individually. Neither of us may bring a class, collective or representative action, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is held unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to the others.

How to opt out

You may opt out of arbitration by emailing legal@prova.com with the subject line arbitration opt-out, and your name and account email, within 30 days of first accepting these terms. That is all it takes. Opting out has no effect on your membership, your price or your care, and we will confirm it in writing.

18. Governing law

These terms are governed by the laws of the state of Delaware, without regard to its conflict of laws rules, except that the federal arbitration act governs section 17 and the law of your state governs any claim of professional negligence. Nothing here deprives you of the protection of mandatory consumer laws in the state where you live.

19. Changes to these terms

We may update these terms. We will post the new version with a new date, and for material changes we will notify you at least 30 days before they take effect. If you do not accept a change, cancel before it takes effect. Continuing to use Prova after that means you accept it. Changes do not apply retroactively to a dispute already underway.

20. General

If any provision is held unenforceable it will be limited or removed to the minimum extent necessary and the rest will remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms; we may assign them to an affiliate or successor. These terms, the privacy policy, the consumer health data privacy policy and the telehealth informed consent are the entire agreement between us. Neither party is liable for failure to perform due to events beyond its reasonable control.

21. Contact

Email support@prova.com for help, or legal@prova.com for legal notices. Written notice may be sent to Raven Fitness, Inc., 95 Elizabeth St, B1, New York, NY 10013, attn: legal.