Terms of Service

1. Who provides what

Raven Fitness, Inc., doing business as Prova Health, operates the website, app, and membership platform. We coordinate logistics, billing, support, and at-home testing operations.

Medical care is provided by independent, third-party licensed physicians in Prova's telehealth network. Prova does not practice medicine, does not employ those clinicians, and does not determine diagnosis or prescribing decisions.

Laboratory testing is performed by CLIA-certified, CAP-accredited labs and medications are dispensed by licensed pharmacies. These providers are independent third parties.

2. Who can use Prova

You must be 18 or older, located in a U.S. jurisdiction where Prova is available, and using the service for yourself.

Availability varies by state, and treatment options differ based on local prescribing laws. If you move states, tell us promptly because service availability may change.

3. What Prova is not

• Prova is not an emergency service. If you think you are having a medical emergency, call 911 or go to the nearest emergency department.
• Prova does not replace your primary care provider, and we recommend you keep one.
• Prova is not health insurance and is not a substitute for it.
• A lab result alone is not a diagnosis. Independent clinicians interpret results in context.
• Website and app content is general information, not personalized medical advice.

4. Membership, treatments and price

Your Prova membership includes access to testing workflows, result tracking, and platform features described at checkout.

Any treatment is priced separately and billed only if an independent licensed clinician prescribes it and you choose to proceed. Pricing is shown before you are charged.

Paying for membership does not guarantee any prescription.

5. Clinical judgement and prescriptions

Whether treatment is appropriate is decided solely by the independent clinician evaluating you. They may decline treatment, choose a different treatment, request more information, or recommend in-person care.

Prova does not prescribe controlled substances. Some categories of medication may be outside the scope of telehealth prescribing through our network.

6. Compounded medications

Some treatments may be compounded medications prepared by licensed compounding pharmacies for you personally.

• Compounded medications are not approved by the FDA. The FDA does not review them for safety, effectiveness, or manufacturing quality before they are dispensed.
• They are prepared under applicable federal and state law pursuant to a valid prescription from an independent licensed clinician.
• A compounded product may differ from a commercially available product in dosage form, ingredients, and absorption.
• Compounded medications are prescribed only when the independent clinician determines they are clinically appropriate.

If anything is unclear, ask the prescribing clinician before starting treatment.

7. Laboratory testing

Blood draws are performed by trained phlebotomists at home or partner sites and analyzed by accredited laboratories.

No lab test is perfect. Results can vary based on timing, cycle phase, illness, medication use, hydration, and sample handling. Independent clinicians interpret results in context.

If a result suggests urgent follow-up, we or our clinical partners may try to contact you using the details in your account.

8. Billing, renewal, cancellation and refunds

Automatic renewal

Membership and any active treatment subscription renew automatically unless canceled. Billing terms and renewal timing are shown at checkout and in your account.

Cancelling

You can cancel from your account settings or by emailing team@startprova.com. Cancellation takes effect at the end of your current paid period unless otherwise stated at checkout.

Refunds

• Refund terms are described at checkout and in account billing settings.
• Completed service periods are generally non-refundable unless required by law.
• Medications are generally non-returnable once dispensed and shipped, subject to applicable law.
• If we make a billing error, we will correct it.

9. Shipping

We ship only to eligible U.S. states where service is available. If a shipment arrives damaged or does not arrive, contact team@startprova.com.

10. Your responsibilities

• Provide accurate, complete, and current information, especially about medications, allergies, and health history.
• Report side effects or health changes promptly to the independent clinician managing your care.
• Take medication only as prescribed, and never share it with anyone.
• Keep your login credentials secure, and tell us immediately if your account is compromised.
• Keep your contact details, shipping address and state of residence current.

11. Acceptable use

Do not misuse Prova. That includes misrepresenting information to obtain treatment, diverting medication, interfering with security, scraping or reverse engineering the platform, or using the service unlawfully.

12. Intellectual property

Prova owns the website, software, branding, and content we create. You may not copy or reuse them except as permitted. Your personal data rights and our rights in de-identified data are described in the Privacy Policy.

13. Disclaimers

Except as required by law, Prova is provided as is and as available, without warranties of any kind. We do not guarantee uninterrupted service or any specific health outcome.

Nothing here limits obligations that cannot be disclaimed by law, including independent clinicians' professional duties to their patients.

14. Limitation of liability

To the fullest extent permitted by law, Prova is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, or data.

To the fullest extent permitted by law, Prova's total liability for claims relating to the service or these terms will not exceed the greater of amounts you paid Prova in the prior 12 months or $100.

These limits do not apply where prohibited by law, including certain claims against independent clinicians for professional negligence.

15. Indemnification

You agree to indemnify Prova for losses and reasonable costs arising from your breach of these terms, misuse of the service, or materially false information you provide.

16. Suspension and termination

You may close your account at any time. We may suspend or terminate access if you violate these terms, if service cannot be provided safely or legally, or if availability changes in your state.

17. Disputes, arbitration and class action waiver

Talk to us first

Before starting formal proceedings, email privacy@startprova.com with a description of the issue and requested resolution. Both sides agree to attempt informal resolution for 60 days.

Arbitration

If unresolved, disputes relating to these terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under applicable consumer rules. The Federal Arbitration Act governs this section.

Exceptions

Either party may bring eligible claims in small claims court or seek injunctive relief for intellectual property or unauthorized access. Claims against independent clinicians for malpractice or professional negligence are outside this arbitration agreement.

No class actions

Claims must be brought individually, not as class, collective, or representative actions, unless law requires otherwise.

How to opt out

You may opt out by emailing privacy@startprova.com with subject line arbitration opt-out, your name, and account email within 30 days of first acceptance.

18. Governing law

These terms are governed by Delaware law, without regard to conflict-of-law rules, except where federal law or mandatory state consumer law applies.

19. Changes to these terms

We may update these terms. We will post the updated version with a revised date and provide additional notice for material changes where required.

20. General

If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a right is not a waiver. These terms and the linked policies form the full agreement between you and Prova.

21. Contact

Email team@startprova.com for help, or privacy@startprova.com for legal notices.